client news
London, UK: 2 April 2008
More transport training for Echelon
Learning specialist Echelon's consulting division has switched trains for
buses in its latest signing to improve customer service for transport
providers.
The company has been appointed to undertake a Culture Change Programme
for bus drivers and inspectors employed by Belfast's transport provider,
Ulsterbus, in a bid to heighten recognition and loyalty for its Metro
brand through an improved service offer.
The programme, which is already underway with passenger and staff
research, will employ actors to assist in live and recorded role playing
scenarios to help meet Metro's bid for bridging a perceived
communications gap between its public and crews.
The methodology has been used successfully by Echelon on behalf of London
& Continental Railways for the recruitment and induction of customer
service personnel at London St Pancras and Ebbsfleet international
stations, where mobile learning formed an innovative element of the
programme.
Echelon has been enjoying
significant increased demand for its services from both commercial and
public sectors over the past twelve months.
London Overground Rail Operations (LOROL), recently appointed to the old
Silverlink franchise, has commissioned a staff survey to be carried out
by Echelon with a view to determining issues to be addressed in a radical
transformation of service performance.
Westminster City Council's planning department has recently launched an
online 360 degree performance review system. This makes use of Echelon's
technology and the company's heightened awareness of planning related
performance issues from an ongoing five-year publishing relationship with
the Royal Town Planning Institute.
In the same profession, Echelon's publishing division is enabling
universities and colleges participating in the government sponsored
Pathway to Professions initiative to share web-based learning and costs.
'Urban Design Skills' (UDS) learning, commissioned from Echelon Learning
by the Royal Town Planning Institute (RTPI), is being shared by
universities and institutes, with editing handled centrally via a content
management system and distribution centralised via the web.
Echelon has just launched the latest addition to its Teaching Best
Practice programme in 'Student Assessment', which discusses issues
concerning the implementation of initial, formative and summative
assessment.
Developed in with Westminster Kingsway College, London, the
Edexcel-endorsed series provides interactive, intranet-based teaching and
learning resources for both new lecturers to build classroom skills and
for existing teachers as part of their continuous professional
development (CPD).
Latest users include Thames Valley University, College of North West
London and West Sussex County Council.
Echelon is also providing learning development services to institutes
CIPS and the IIA, to educational establishments such as Ashridge Business
School and Southbank University and corporate clients including such as
BUPA and Vodafone.
Affordable just-in-time learning can be downloaded from the company's
virtual resource of 2,000 generic business and management modules at
www.learningmatters.com
ends
Released April 2008 on behalf of Echelon Publishing by BLP&PR
Media contact: Peter Muir Tel + 44 (0)1296 715228; Email:
echelon@pmpr.co.uk
Sales contact: David Hill Tel + 44 (0)20 8568 1500; Email:
david@echelonl.com
About Echelon Learning
Echelon Learning is a consultancy-led publishing house that integrates
electronically-delivered knowledge and learning into the development of
management skills and business performance. Its consulting division has
won four national training awards for customer service initiatives.
Echelon Learning is a consultancy-led publishing house that integrates
electronically-delivered knowledge and learning into the development of
management skills and business performance.
Echelon Consulting spearheads the company's service with the development
of new content in meeting clients' requirements. This is usually derived
from analysing employee knowledge and learning needs captured during
client learning programmes.
Where appropriate, Echelon Publishing then offers this new content to a
wider audience by publishing the material in generic format. This is made
available in the form of easy to use 'learning nuggets' and is
complimented with business development information licensed exclusively
from one of the market's best-known providers, Bloomsbury.
Echelon e-Learning provides the electronic systems which enable content
to be published, distributed and usage tracked, and offers work-based
solutions to a global audience. Echelon's blended learning based on a
bespoke site populated with material selected to support specific
courses, builds knowledge prior to the event and refreshes application
when back at the desk.
About Echelon Publishing
Echelon technologies help organisations place solutions at people's
fingertips, whether solving everyday business and work-related problems
or helping gain qualifications and continued professional development.
Echelon:
Has a content management
system enabling informational or learning material to be developed or
converted into XML so that it can be published and distributed in text
and/or via the web.
Has a learning management system to provide ready access via the web to
highly structured information, which is easily searched and retrieved,
and whose usage can be tracked and learning logged.
Publishes and/or reformats content for professional bodies and commercial
organisations to help students and employees maintain or develop
requisite skills throughout their careers.
Supports people from the outset of their careers in working with
professional bodies to develop and deliver the learning content required
by students in preparing for examination.
Frees up the knowledge and learning contained within a business so that
people have ready access to these resources in helping them to solve
problems or develop their careers.
Works with a number of blue chip organisations and professional bodies,
including:
COMMERCIAL INSTITUTIONAL
BUPA Chartered Institute of Personnel & Development
Coventry Building Society Chartered Institute of Public Finance
Accountants
Lincoln Financial Chartered Institute of Purchasing & Supply
Moat House Hotels Construction Industry Training Board
Modernisation Agency (NHS) Institute of Chartered Secretaries &
Administrators
Channel Tunnel Rail Link Institute of Chartered Accountants in E & W
NHS Logistics Institute of Civil Engineers
Vodafone Royal Town Planning Institute
