Fosse Shopping Park re-appoints Regent Samsic
Leicester retail destination Fosse Shopping Park has re-appointed
Regent Samsic to provide its cleaning and security services.
The two-year term cleaning and security contract, with a one-year
extension option, also includes maintenance and park presentation
services for the 37-acre site.
Adjoining the M1 motorway, Fosse Shopping Park homes many major retail
brands including Marks & Spencer, Next, BHS and Curry's in 40 stores
drawing around 12 million visitors yearly.
Regent Samsic patrolling...
All shops and food outlets, together with a communal eating area, are
situated on the ground floor making access easier for shoppers. Free
parking for over 2,500 cars helps makes this one of the most popular and
successful retail parks in the country.
Regent Samsic guarding...
Incumbent service providers at the Park since 2010, Regent Samsic's
round-the-clock security operations constitute CCTV monitoring,
patrolling common areas and park perimeter security, in addition to
supporting in-store security personnel involving a total of 9 Regent
Security officers, two supervisors and a manager. There are also
periodic joint undercover operations with the stores on site to control
shoplifting which is having a significant effect on reducing crime and
theft. Out of hours security is firmly backed up by Regent Security
Working very closely with the police liaison officer and the local
police force, the security team is regularly updated on any suspicious
personnel operating in the area.
Regent Samsic monitoring...
Proactively monitoring the Fosse Shopping Park from the on-site CCTV
control room, the Regent Security team is in constant contact to follow
up any issues quickly and effectively around the park, along with direct
radio contact with the stores to assist if necessary. For Regent It is
not just about being seen as security officers, but integrating with the
public, offering helpful assistance when needed and acting as
ambassadors for our client.
Ten housekeeping personnel from Regent's cleaning division, overseen by
three team leaders and one manager, are working throughout the week in
Fosse Shopping Park's food court, toilets, and circulation areas in
addition to providing two daily spot cleaning shifts. Enhancing customer
experiences is a key goal for the Regent housekeeping team ensuring that
visitors can fully enjoy their time at Fosse Shopping Park in a clean,
healthy and safe environment.
The management team consistently reviews efficiency levels, bringing on
board innovative ideas and ways to ensure maximum productivity of the
housekeeping team. For example in the food court during busy periods,
trolleys are used to store used cutlery and are emptied every half an
hour, therefore reducing the time the operatives spend away from the
food court taking away the contents. Also earpieces are worn to ensure
that the teams are in constant contact and can deal with spillages and
any emergencies quickly and effectively.
A Regent maintenance team operating Monday-Friday with 24/7 callout
employs two technical personnel and a supervisor working day-to-day
requirements, backed up by selected and approved service partners for
any specialist work to mains power, gas and related. The tasks carried
out can be anything from high level repairs, painting to electrical
testing, although the tasks are not exhaustive and the maintenance team
pride themselves on carrying out any tasks that they can.
Regent Samsic cleaning...
Regent also manages the park presentation team, with 3 operatives plus a
supervisor 363 days per year, seven days a week, on a rolling shift.
Tasked with various jobs in all weathers, ranging from ensuring the
external areas are safe, clean, tidy and free of litter to clearing
drainage, repairing surfaces and other maintenance duties.
"Training our teams is a vital part of the Regent culture and several
courses have been completed by the team on site including, NVQ level 2
in Customer Service, Fire Awareness, NVQ in occupational Health &
Safety, Prevention and Control of Infection, First Aid and more," says
Regent joint managing director Jonathan King.
"The team operating at Fosse Park has fully integrated into their
culture and we are proud of the long standing working partnership that
Regent and Fosse Shopping Park now enjoy."
The success of the contract is down largely to the excellent attitude of
the Regent team, constantly striving to go beyond the everyday norm.
Seen as one close working service unit not as several different roles,
integration of tasks where viable is encouraged to make sure the
client's service delivery and expectations are exceeded.
"Choosing the right bundled soft services provider that fits into our
culture and ethos is extremely important to me and the welfare of Fosse
Shopping Park," says Fosse Shopping Park, Centre Manager Adrian Young.
"Our aim is always to provide a shopping experience that is highly
enjoyable, clean, safe and secure from the moment anyone walks in to the
moment they leave. Regent has the flexibility, can-do mentality and
insight to fully understand and buy in to my vision for the present and
future of the park.
"Regent also understands that best value and not just best price are
keys to achieving a high level of service delivery," says Adrian.
"Whilst productivity and efficiency levels are maximised, they have not
compromised any part of the service for price, but delivered a bundled
soft services solution that is both affordable and most importantly
deliverable. Their strong site management team, provide a defined point
of contact that allows for clear lines of communication. Our proactive
maintenance schedules, with the use of the latest technological
innovations to identify training needs or areas of improvement, ensure
that Regent consistently not just deliver but go beyond best practice.
Adrian Young concludes: "I think one of the obvious benefits of working
in a successful long standing partnership agreement with Regent is that
our relationship is not based as simply client and service provider, but
is a fully interactive and transparent partnership working as one
holistic team for the common good of Fosse Shopping Park."
Further information at:
About Regent Samsic
Regent Samsic is an established provider of cleaning and security
services to commercial and public sector environments in the UK. As part
of the Samsic Group, Regent Samsic benefits from the experience and
support of one of Europe's largest environmental service providers. With
more than 54000 employees, almost 230 locations and more than 20000
clients, Samsic is acknowledged and respected for the quality of its
More news at:
October 2013 on behalf of Regent Samsic by petermuir public relations
Whiteleaf Business Centre, Buckingham Industrial Park, Buckingham MK18
tel 00 44 (0) 1296 715228 Contact: Peter Muir